Hiring Managers Miss The Mark 50% of Time
Just a few hours after posting about Hiring Managers Miss The Mark, I received an email from Conrad P. Schmidt, PhD, Chief Research Officer & Executive Director at Recruiting Roundtable. Dr....
View ArticleWhat Skills Will Students Need?
What skills students need is a burning question being debated in board rooms, classrooms, and think tanks. But what skills are needed is only part of the story and part of the solution. The...
View ArticleEmployers Underwhelmed By Candidates Despite High Unemployment
Despite this excess of workers to available jobs, a surprising number of employers say they are getting an underwhelming response, and many are having trouble filling open positions. There are now 5...
View ArticleWhy Employers Aren’t Hiring
There is a growing disconnect in the labor markets. Unemployment remains high and hiring is slow, even when they have openings. As of June, job openings were up 26% from mid-2009, when the economy...
View ArticleHard Rock’s Customer Service Crumbles
In an economic time when a customer is your most valuable asset, bad customer service is like a cancer. If a manager at the Hard Rock Café in Atlantic City is representative of the health of that...
View ArticlePart 2: 5 Business Lessons Learned From Bad Customer Service
In my last post, I described an example of a very bad customer service experience my wife and I experienced just over a week ago at the Hard Rock Cafe in Atlantic City. I'm happy to report that the...
View ArticleAre Your Employees Cut Out for Virtual Work?
Telecommuting can attract and retain employees. It can even save you money. But not all employees or companies are cut out for virtual work. Providing the tools and technology are easy. The tough...
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